Return Policy

Little or no rules for a Return without Stress!
We understand the stress a return can cause, but if you follow the simple rules described on this page you will be able to complete a request for a return in a few clicks and drastically reduce the waiting time.

Free and easy returns on all orders delivered
You will appreciate the convenience of being able to return your purchases within 14 days of delivery and obtain a refund quickly.
The Easy Return travels only and exclusively with our partner courier.
Visit the “Free Returns” section for all the details.

Requirements necessary to complete a return and obtain a refund
All products returned to be refunded (except in Warranty Substitution cases) will need to retain the same characteristics when they were delivered, therefore they will need to be returned "as new" and can be re-sold.
Remember they must have all labels, tags, boxes and original packaging. Missing this important requirement the product is considered "used" and will be re-shipped to the sender with shipping costs deducted or held with a 50% to '80% penalty of the value based on the condition the product(s) arrives in.

The following is a list rules to follow when returning a product(s).

Rackets
The plastic wrap on the handle must be intact and never removed. The racket must not be used, nor scratched, blemished and not altered such as inserting an overgrip, tape, etc. Stringing asked for by the customer will never be refunded except if there was an error on the part of MisterTennis.

Shoes
Need to be returned without being used or showing signs of wear. Will need to include all originally included and non removed labels. The original box is considered an integral part of the product and therefore needs to be returned intact, without damage or writing that may hinder the re-sale of the product(s).

Apparel
A piece of apparel needs to be returned complete with original packaging and attached manufacturers labels. Removed labels renders the product used and not able to be returned for refund. The piece of apparel will need to be returned new, not worn, never washed or signs of wear, stains, tears or signs of damage.

Bags, Accessories, Strings, Grip and Overgrip
Tags, labels and original packaging must always be intact and not opened.

Tennis Balls
Pressurized tubes must be returned intact, never opened and without scratches and dents.

IMPORTANT
Returns are considered to be “Authorized” only if the proper label with bar code is present. This label is available for download once authorized.
All returns received without the label and bar code will be not accepted by our warehouse.
In the same way any return received using a different courier other than our contracted courier will not be accepted by our warehouse and returned to sender.

Shipping costs for returns
In the table below you will see the rules to follow for the shipping charge responsibility on the most frequent types of returns.
When in doubt please contact our Customer Service for additional information.
 

Reason for Return	Shipping charges responsibgility of	Cost responsibility
Product non conforming	MisterTennis.com	MisterTennis.com
Damaged on arrival (DOA)	MisterTennis.com	MisterTennis.com
Free return (within 14 days)	MisterTennis.com	MisterTennis.com
Other types of returns (including Warranty)	Customer	Customer